Terms of Service

1. Acceptance of Terms

By accessing or using CareerIntel SA ("the Platform"), you agree to be bound by these Terms of Service. CareerIntel SA is operated by Sabelo Khanyile ("we", "us", "our"), trading as CareerIntel SA, in the Republic of South Africa. If you do not agree to these terms, you may not use the Platform.

2. Description of Service

CareerIntel SA provides AI-powered career intelligence tools including CV analysis, skills gap analysis, career coaching, interview preparation, and career path simulation. The Platform is intended to supplement — not replace — professional career counselling, human resources advice, or legal employment guidance.

AI-generated content is provided for informational purposes only. Salary ranges, demand scores, and market insights are estimates based on publicly available data and AI analysis. They do not constitute guarantees of employment outcomes.

3. User Accounts

You must create an account to access most features of the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

You must be at least 16 years old to create an account. By creating an account, you represent that you meet this requirement.

4. Payments and Access

CareerIntel SA offers both free and paid access tiers. Paid access is purchased as a once-off 30-day payment at the price selected at checkout. Payments are processed securely through PayFast, a licensed South African payment service provider.

All prices are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable.

There is no automatic renewal. Each payment grants 30 days of access from the date of purchase. When your access period expires, your account returns to the Free tier automatically — all your data is preserved. You may purchase a new access period at any time through the Upgrade page in the app.

6. Refund and Cancellation Policy

Outside of the statutory cooling-off period described above:

• Subscriptions cancelled mid-month will not be refunded for the remaining period but will remain active until the end of the billing cycle
• Refund requests due to technical failures or service unavailability will be assessed on a case-by-case basis
• To request a refund outside the cooling-off period, contact legal@careerintelsa.co.za with your account details and reason
• We will respond to all refund requests within 5 business days

7. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of South African law
• Upload malicious files, viruses, or harmful content
• Attempt to circumvent security measures or access other users' data
• Scrape, copy, or redistribute Platform content without written permission
• Use the Platform to discriminate against any person on the basis of race, gender, disability, or any other protected characteristic under the Constitution of the Republic of South Africa
• Impersonate any person or misrepresent your identity

8. Intellectual Property

All content, features, and functionality of the Platform — including but not limited to AI models, algorithms, design, text, and graphics — are owned by CareerIntel SA and protected by applicable South African and international intellectual property laws.

CV content and personal data you upload remains your property. You grant us a limited licence to process this data solely to provide the services described in these Terms.

9. Disclaimer of Warranties

The Platform is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the Platform will be uninterrupted, error-free, or that AI-generated content will be accurate or suitable for your specific circumstances.

CareerIntel SA is not a registered employment agency, labour consultant, or career counsellor. Our AI tools do not constitute professional advice. Nothing on this Platform constitutes legal, financial, or regulated career advice.

10. Limitation of Liability

To the maximum extent permitted by South African law, CareerIntel SA shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including loss of employment opportunities, income, or data.

Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008 that cannot be excluded or limited by agreement.

11. PAIA — Access to Information

In terms of the Promotion of Access to Information Act 2 of 2000 (PAIA), a copy of our PAIA manual is available on request. To request access to records held by CareerIntel SA, contact our Information Officer at privacy@careerintelsa.co.za.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa. The Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and the Protection of Personal Information Act 4 of 2013 (POPIA) apply where relevant.

Before initiating legal proceedings, parties agree to attempt resolution through good-faith negotiation. If unresolved within 30 days, either party may approach the National Consumer Commission or a relevant Ombud.

13. Changes to Terms

We may update these Terms from time to time. We will notify users of significant changes by email or through the Platform. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at legal@careerintelsa.co.za.